Tag Archives: customer

Key Account Management: Tools and Techniques For Achieving Profitable Key Supplier Status by Peter Cheverton

Key Account Management: Tools and Techniques For Achieving Profitable Key Supplier Status by Peter Cheverton newly listed for sale on the fantastic BookLovers of Bath web site! Published: Kogan Page, 2008, Paperback. 4th (revised) edition. [First Published: 1999] From the … Continue reading

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ITIL Small-scale Implementation by Sharon Taylor & Ivor Macfarlane

ITIL Small-scale Implementation by Sharon Taylor & Ivor Macfarlane newly listed for sale on the fantastic BookLovers of Bath web site! Published: The Stationery Office, 2006, Paperback. 2nd impression. [First Edition: 2005] From the cover: Small-Scale Implementation was written for … Continue reading

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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions by Roberta Cava

Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions by Roberta Cava hits the £1 shelf in my shop. Piatkus, 2001, Paperback. 2nd (revised) edition. [First Published: 1991] From the cover: Many people have to deal … Continue reading

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