Tag Archives: assertiveness

Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions by Roberta Cava

Posted on December 17, 2011 by BookLovers of Bath

Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions by Roberta Cava hits the £1 shelf in my shop. Piatkus, 2001, Paperback. 2nd (revised) edition. [First Published: 1991] From the cover: Many people have to deal … Continue reading →

Posted in BookLovers of Bath: The Shop! | Tagged 0749910194, 0749910917, 0749920513, administration, and, assertiveness, business, cased, cava, communication, conflict, coping, customer, development, economics, employee, human, humans, industrial, interpersonal, library, management, motivation, museum, organisation, personnel, presentation, psychology, public, relations, resources, roberta, self-help, skills, stress, with, work | 1 Comment

The Theory and Practice of Counselling by Richard Nelson-Jones

Posted on October 23, 2010 by BookLovers of Bath

Published by Cassell, 1998, Paperback. Condition: Very Good. See this book on my web site? 2nd edition. From the cover: The Theory and Practice of Counselling (the eagerly awaited and substantially revised second edition of The Theory and Practice of … Continue reading →

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Tag Archives: assertiveness

Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions by Roberta Cava

The Theory and Practice of Counselling by Richard Nelson-Jones

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