ITIL Small-scale Implementation by Sharon Taylor & Ivor Macfarlane newly listed for sale on the fantastic BookLovers of Bath web site!
Published: The Stationery Office, 2006, Paperback.
2nd impression. [First Edition: 2005] From the cover: Small-Scale Implementation was written for small organisations examining the quality of their IT service management and either adopting or considering ITIL.
The guidance in ITIL is equally as applicable to small organisations as it is to large multi-national companies, but applying it on a small scale is helped by some adaptation and a pragmatic focus. This publication does not assume the reader is familiar with all the detail of the core ITIL books, but has an awareness of the terms and approaches suggested by ITIL. Therefore, while everything in this publication is intended to be useful to those delivering services in small organisations, much of the content will apply whatever the size, circumstance, or situation.
Sometimes referred to as ITIL Lite, this approach is not about which parts of ITIL are appropriate, but rather an adapted ITIL approach to delivering an improved service, using all aspects of the guidance tailored to the smaller implementation.
Near Fine.
[X] 102 pages. Index. 9½” x 6¾”.
Of course, if you don’t like this one, may I tempt with you something from here?
BookLovers of Bath 