Total Quality Management by John S. Oakland newly listed for sale on the fantastic BookLovers of Bath web site!Heinemann Professional Publishing, 1989, Hardback in dust wrapper.
4th printing. [First Published: 1989]
From the cover: Total Quality Management is a new approach to improving the effectiveness and flexibility of business as a whole. It is a quality process which involves every person in every department of an organization working together to eliminate errors and prevent waste. The benefits of making sure things are done right first time are enormous, in terms of greater efficiencies, lower costs, improved quality, better reputation and greater market share.
The book explains, with practical examples where possible: the basic concepts of TQM; how to set down a quality policy; the organizational requirements; the role of the quality manager; the measurement of quality costs; the TQM tools (including flow charting, Pareto, cause and effect analysis and brainstorming); quality planning; reliability and maintenance; design control and the seven new tools of quality function deployment (QFD); how to set up quality systems to international standards; the role of computers in the quality information system; the techniques of statistical process control (SPC) and its implementation (including SPC in non-manufacturing); the setting up of quality teams and circles; the programmes required for training; and gives a detailed guide on how to implement the continuous improvement philosophies. Some guidance is also provided regarding the long-term survival of TQM in an organization and how to avoid the dangers that TQM can bring.
Directors and managers in diverse organizations will be able to develop TQM within their own operations after reading this book. Students on business or management studies courses and those following engineering, science and quality assurance courses will find this a stimulating introduction to a new management tool.
Very Good+ in Very Good+ Dust Wrapper.
Blue boards with Gilt titling to the Spine. [XI] 316 pages. Index. Bibliography. 9½” x 6¼”.
Of course, if you don’t like this one, may I tempt with you something from here?