Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions by Roberta Cava hits the £1 shelf in my shop.
Piatkus, 2001, Paperback.
2nd (revised) edition. [First Published: 1991] From the cover: Many people have to deal with irate, rude, impatient, emotional, persistent and aggressive people in the course of their work and home lives. The aim of this advice book is to teach the techniques which will improve the readers communication skills and help to control anger and stress.
Good. A pleasant enough reading copy. Scattered researcher’s highlighting throughout.
[IV] 220 pages. Index. Bibliography. Trade Paperback (9¼” x 6″).
i’ve read it. its really helpful!